Client Services Manager

Client Services Manager 

Duration: 5-month fixed-term contract with potential for permanent placement.

Overview: Join a leading global investment management firm known for its outstanding client service, diverse culture, and innovative solutions. We value inclusion, diversity, and continuous improvement, ensuring a dynamic and supportive work environment.

Role: As a Client Experience Manager, you'll ensure exceptional client service and support the Sales Team. You'll manage post-sales client relationships, address client queries, and collaborate with internal teams to deliver high-quality service.

Key Responsibilities:

• Manage post-sales client relationships, ensuring high-quality service.
• Own and resolve client queries, coordinating with internal teams.
• Understand client needs and ensure service requirements are met.
• Review service performance and aim for excellent client satisfaction.
• Collaborate with Relationship Managers and Service Managers.
• Handle client complaints timely and sensitively.
• Coordinate client onboarding and change activities.
• Diagnose and resolve complex client service issues.
• Drive continuous improvement in service offerings.
• Contribute to service improvement projects.

Experience/Requirements

Requirements:

• Experience in institutional client servicing in asset management.
• Experience dealing with Irish pension schemes is an advantage.
• IMC level 1 qualification received within the last 2 years is an advantage.
• Strong client service skills with a passion for service excellence.
• Excellent interpersonal and communication skills.
• Attention to detail and strong analytical skills.
• Motivated, accountable, and results-driven.
• Strong planning and organizational skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Project management experience is an advantage.
• Professional qualifications are a plus.

Ideal Candidate Traits:

• Curious and eager to learn.
• Brave and comfortable outside the comfort zone.
• Passionate with a sense of personal ownership.
• Open and respectful of others' input.
• Experimental and innovative.

Equal Opportunity Employer: We value inclusion and diversity and do not discriminate based on race, religion, gender, sexual orientation, age, marital status, veteran status, or disability status.

Remuneration Package
Competitive package.  This is a 5 month fixed term contract with a view to permanent.  
Hybrid working - 4 days a week in the office. 
Dublin. 

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