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level 2 field role

Ref: 81813

  • 40,000-40,000
  • 02 Apr 2025
  • Dublin (Central)
  • Permanent
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2nd Level Support Technician (Field-Based & On the Road) 

We’re looking for skilled 2nd Level Support Technicians to join a leading nationwide IT managed services company. This exciting field-based role involves working on the road, delivering technical support and solutions to clients across Ireland during standard working hours.

Key Responsibilities:
  • Provide remote and desk-side support to end users, troubleshooting PC and software issues.
  • Build, configure, and deploy computers and devices following company standards.
  • Perform diagnostics and support for hardware, handheld devices (iOS & Android), and printers.
  • Conduct on-site repairs, installations, and re-imaging tasks.
  • Manage asset tracking, collaborate on hardware needs, and resolve technical challenges.
Requirements:
  • At least 2 years of relevant experience in desktop support.
  • CompTIA A+ certification is mandatory.
  • Hands-on SCCM experience is required.
  • Basic networking knowledge, including patching and cabling.
  • Proficiency with Windows 10, Microsoft Office, and Office365.
  • Excellent customer-handling and problem-solving skills.
  • Strong ability to communicate clearly with customers and management.
  • Full clean driving license is essential.
Why Join Us? 
Be part of a nationwide IT managed services company that values expertise, collaboration, and innovation. In this field-based role, you’ll be on the road, working directly with clients, resolving technical challenges, and ensuring their IT systems run smoothly—all during standard working hours.

Contact
For more information, on this role or other similar IT roles please contact Sarah Mac Nulty on ph:015927876, email me or click on the Apply button below! To view all live jobs with Brightwater and market insights, please visit our website; www.brightwater.ie
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