Team Lead – Retailer Engagement

New opportunity for an expereinced Team Leader  to manage a team of Customer Service Executives for a leading FMCG supplier to the retail industry. This is a hybrid role based in the company's office in Dublin West.

Key Responsibilities

• Lead and manage a team of Customer Service Executives, ensuring alignment with KPIs and objectives
• Develop and implement strategies to maximize retailer engagement and retention
• Act as the main point of contact between team and external and internal stakeholders
• Oversee new retailer client on-boarding  and plan  store visits
•  Analyze weekly store visit outcomes, team performance, and retailer performance

Experience/Requirements

• At least three years customer service experience in FMCG retail, leading a team
• Proactive, accountable, and strong in team support, with the ability to align daily tasks to long-term strategic goals.
• Excellent communication and stakeholder management skills, with a friendly and collaborative approach.
• Strong organizational and planning skills, with the ability to manage multiple priorities and execute KPIs.
• Proficient in digital tools, including Microsoft Office (PowerPoint, Excel), and able to handle complex problems in a fast-changing environment.

Remuneration Package

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