Employee Relations Manager

About the Position

Key Responsibilities

• Manage Employee Relations cases, in line with ER policy, processes, tools and frameworks based on current legislation, good practice and business needs
• Provide specialist and technical expertise through ER case management, in accordance with policies, processes and guidelines
• Provide ER input to key projects and business initiatives as required, either on a case management basis or as part of a team dedicated to supporting the needs of an initiative alongside other HR shared services colleagues
• Initiate and own projects in line with trends identified in daily working activities, in order to drive the ER team and agenda forward
• Escalates complex cases to Senior ER Managers or the Head of Employee Relations as appropriate
• Manages complex or escalated Employee Relations cases, including MD & HRD cases, in line with ER policy, processes, tools/guidelines
• Monitors own performance against service standards to ensure that support and services are provided in line with established SLAs and KPIs
• Coaches Line Managers on management of ER issues, ensuring complete understanding and developing their knowledge, capability and confidence
• Provides data, insight and recommendations to Senior ER Manager to inform and develop strategy and change
• Works in collaboration with other support functions and external partners (e.g. Legal, Compliance, Health & Wellbeing) to ensure effective and timely delivery of ER services
• Proactively uses case management technology to record and maintain accurate records of all referred ER cases
• Ensures compliance with legal or regulatory changes
• Identifies and escalates potential risks associated with ER, including proposed mitigating actions
• Shares lessons learnt from all employment tribunals and complex ER cases in order to support ongoing development of colleagues

Experience/Requirements

• Bachelor’s degree in an HR-related field ideal
• Three years minimum experience providing ER support either as an HR generalist or ER specialist.
• Experience partnering with all levels of an organization in the successful delivery of ER services.
• An established HR professional with a passion for ER and a strong background in the specialism
• Excellent stakeholder management with the ability to adapt to different styles and approaches, quickly building strong and effective working relationships, delivering service excellence
• Knowledge of relevant Irish and UK employment legislation and best practice, with an appetite for keeping abreast of change
• Proactively seeks to understand both external and internal ER trends and issues, to inform continuous improvement strategies
• Expertise providing ER support, coaching and case management to all levels in the organization
• Experience working in a shared service organization
• Ability to consider the organisational context while delivering in role
• Can operate in, and lead activities in a project environment, working closely with colleagues across the HR function and wider business to deliver successful ER interventions in support of organisational change
• Works independently and demonstrates sound judgment with little day-to-day supervision
• Ability to make sound decisions in a fast-paced environment
• Passion for continuous improvement, with experience of working on own initiative to implement change
• Experience of analysing information to resolve complex and challenging problems, applying logic and experience
• The ability to assess consequences and risks, making well balanced decisions

Remuneration Package

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