Claims Coordinator ( Bodily Injury Claims)

Claims Coordinator - Bodily Injury Claims 

Job Mission:
As a Claims Coordinator, you will play a crucial role within the Claims team, delivering high-quality service to customers by managing a portfolio of claims. You will ensure accurate reserving, apply core insurance principles, and strive for optimal outcomes. Additionally, you will contribute to the development of colleagues and maintain a positive team environment.

Key Responsibilities:

• Proactively manage claims, ensuring adherence to procedures and compliance standards.
• Communicate effectively with policyholders, colleagues, and third parties, offering advice and support.
• Conduct thorough claims investigations, assess liability, and identify potential fraud.
• Prepare detailed reports, outlining claims status, decisions, and next steps.
• Continuously develop personal skills and contribute to team improvement initiatives.

Qualifications and Experience:

• Minimum APA, CIP preferred.
• Relevant experience in claims, particularly Bodily Injury claims.
• Strong knowledge of insurance principles, legal/regulatory frameworks, and customer service standards.
• Excellent organizational, communication, and analytical skills.

Competencies:

• Focus on customer needs, improve processes, and adapt to changes.
• Communicate effectively, promote teamwork, and contribute to organizational success